Refusing New Files

If you do not want or if you are unable to handle a new file, you can refuse it and inform by this way the financial institution which will reassign it. The new file will be removed from your list of files.

Besides a lawyer/notary, legal assistants and other lawyers/notaries can refuse a file in the name of the lawyer/notary they work with, if delegated that right.

►	To refuse a file

1.	Click to select the file you want to refuse in the list of your new files.

2.	Click the Refuse link in the Accept or Refuse section on the right pane. This will display the Refuse File window.

The TELUS file number, name of the main borrower and property address are displayed.

3.	Click the Confirm button to confirm that you refuse the new file. This will display a confirmation message.

Note: Click the Cancel button if you want to cancel the process.

4.	Click the Close button to terminate the process and come back to the last opened file.

Note: When a file is refused, the lawyer/notary is not charged any fee.