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If you do not want or if you are unable to handle a new file, you can refuse it and inform by this way the financial institution which will reassign it. The new file will be removed from your list of files.
 Besides a notary, legal assistants and other notaries can refuse a file in the name of the notary they work with, if delegated that right.
| 1. | Click to select the file you want to refuse in the list of your new files. |
| 2. | Click the Refuse link in the Accept or Refuse section on the right pane. This will display the Refuse File window. |
The TELUS file number, name of the main borrower and property address are displayed. (Depending on financial institution, the field Reason for refusal may be displayed).
| 3. | Click the Confirm button to confirm that you refuse the new file. This will display a confirmation message. |
Click the Cancel button if you want to cancel the process.
| 4. | Click the Close button to terminate the process and come back to the last opened file. |
When a file is refused, the lawyer/notary is not charged any fee.
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